Privacy Policy

This Privacy Policy explains how Homex Group, accessible at https://homexgroup.co.uk, collects, uses, discloses, and protects your personal data. We are committed to safeguarding your privacy and ensuring compliance with the UK GDPR, the Data Protection Act 2018, and other applicable data protection laws.

Who We Are

Homex Group is a property services consultant offering a smart, integrated platform that connects buyers, sellers, and agents across the UK. We guide clients through every stage of the property journey—from discovery and listing to legal completion—by facilitating real estate inquiries, showcasing property listings, and connecting users with trusted vendors, service providers, and legal professionals.

As your dedicated consultant, Homex Group provides personalised support and coordination for services such as property valuation, mortgages, surveys, insurance, conveyancing, and removals. While we are not a solicitors’ firm ourselves, we work closely with Taylor Rose, an authorised and regulated law firm, to deliver legal services under their 360-degree law framework.

Once we are instructed to assist with your matter:

• Communications may come from either Homex Group , Taylor Rose or 360 law services , depending on the service stage.
• Taylor Rose will be your appointed solicitors( depending on where you are based or assigned), while Homex Group will act as your consultant, managing your case and providing hands-on support in line with legal and regulatory standards.

For the purposes of data protection law, the data controller is:

Homex Group: Homex Group Property Solutions Limited
Contact Email: info@homexgroup.co.uk

Information We Collect

a) Personal Information You Provide

• Full name
• Email address
• Phone number
• Property listing details (if you’re an agent or property owner)
• Inquiry messages
• Any documents or forms you upload voluntarily

b) Information Collected Automatically

• IP address
• Device and browser information
• Geolocation data (approximate)
• Pages visited and time spent
• Clicks, scrolls, and browsing behavior
• Cookies and similar tracking technologies (see section 7)

Purpose and Legal Basis for Processing

Purpose	Legal Basis
Responding to inquiries or service requests	Consent; Performance of a Contract
Listing and promoting property ads	Legitimate Interest; Performance of a Contract
Sending marketing emails or updates	Consent (opt-in required)
Improving website functionality	Legitimate Interest
Ensuring website security and fraud control	Legitimate Interest; Legal Obligation
Analytics and performance measurement	Consent (for non-essential cookies); Legitimate Interest

How We Use Your Data

• Match users with property listings
• Send responses to property or service inquiries
• Share data with registered property agents or service providers (when you make an inquiry)
• Provide customer support and resolve complaints
• Improve our services, including debugging, analytics, and UX testing
• Send occasional newsletters or property alerts (only if opted-in)

Data Sharing & Disclosure

We do not sell or rent your personal data. However, we may share your data with:

• Property agents or service providers when you submit an inquiry
• Third-party service providers (hosting providers, analytics tools, CRM systems)
• Legal or government bodies when required by law or to defend our legal rights
• In the event of a merger or acquisition, we may transfer your data to the new business entity, subject to the same level of protection

All third-party processors are contractually bound to keep your data secure and confidential.

International Data Transfers

Some of our service providers may be located outside your country of residence, including countries outside the European Economic Area (EEA). In such cases, we ensure adequate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Data transfer agreements with vendors

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience.

a) Essential Cookies

Used for core website functions like login, session management, and form submissions.

b) Performance/Analytics Cookies

Used to analyze traffic patterns, user engagement, and site performance (e.g., Google Analytics).

c) Marketing/Advertising Cookies

Used to deliver targeted advertisements based on your browsing behavior.

You can manage or disable cookies via your browser settings. For more details, refer to our Cookie Policy.

How Long We Retain Your Data

Data Type	Retention Period
Inquiry or communication data	12–24 months
Account or listing information	As long as your account is active
Analytics and cookie data	6–24 months
Legal or financial data	As per legal requirements

Once data is no longer needed, it is securely deleted or anonymized.

Legal Services & Representation

We offer a personalized consultant service and want you to know exactly who is handling your matter. The Homex Group team will work directly on your case and support you every step of the way.

We provide legal services under the regulatory umbrella of Taylor Rose and 360 legal services, an authorised and regulated solicitors’ firm. All legal services are delivered in accordance with Taylor Rose and 360-degree legal framework, ensuring:

• Compliance with UK legal and regulatory standards
• Strict client confidentiality and protection
• Transparent communications and solicitor-client accountability

Once you engage our services:

• Taylor Rose will be your appointed solicitors, while Homex Group consultants will manage your matter on a personal level in full alignment with Taylor Rose and 360 Legal Services’ internal rules and standards.

Any personal data shared for legal services is handled with the highest confidentiality and only shared with Taylor Rose or their affiliated partners when required to perform the contracted service or comply with legal duties.

Your Rights (Under GDPR & Other Laws)

You have the following rights regarding your personal data:

• Right to Access – Obtain a copy of the data we hold about you
• Right to Rectification – Correct inaccurate or incomplete data
• Right to Erasure – Request deletion of your data
• Right to Restrict Processing – Limit how we use your data
• Right to Data Portability – Receive your data in a usable format
• Right to Object – Object to direct marketing or processing
• Right to Withdraw Consent – At any time, without affecting past processing

To exercise any of these rights, contact us at info@homexgroup.co.uk. We will respond within 30 days.

Security Measures

We implement appropriate technical and organizational measures to safeguard your data, including:

• SSL encryption
• Access controls and authentication
• Regular vulnerability assessments
• Secure data storage and backups

While no method of transmission is 100% secure, we follow industry best practices to minimise risk.

Third-Party Links

Our site may contain links to third-party websites (e.g., property agents, loan providers). We are not responsible for the privacy practices of such websites. Please read their privacy policies separately.

Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. If such data is discovered, we will delete it promptly.

Policy Updates

We may update this policy occasionally to reflect legal, technological, or business changes. Updates will be posted on this page with a revised “Last Updated” date. Please review this policy periodically.

Contact Us

For privacy-related questions, complaints, or data access requests, contact:

Homex Group Privacy Team
Email: info@homexgroup.co.uk
Phone: +44 203 822 0881 , +44 333 998 0529
Address: Homex Group Limited, C/O Sebastian and Daughters, 18 Neals Corner 2 Bath Road, Hounslow, England, TW3 3HJ